Meet the CIMRO Team

​Learn a little more about several members of the CIMRO team: Jennifer Clark, RN, MSN; Marge Donoghue, RN, BS; Dustin Kerchner; Cindy Scopel, RN; and Rita Tayler, RN, BSN, MS.

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Jennifer Clark, RN, MSN | Review Coordinator
Home town: Arcola, IL 
​Years with CIMRO: 6 
Schools attended: Mennonite College of Nursing (now Illinois State University), Eastern Illinois University, Indiana State University 

In addition to handling reports, I coordinate the processes for peer reviewer recruitment and credentialing.

I like knowing that what I do matters. Independent medical peer review is a valuable tool used to improve safety and quality of care for patients as well as an opportunity for providers to share knowledge and expertise. I appreciate that all CIMRO employees and peer-review panel members realize the importance of what we do, and thoughtfully collaborate to provide a quality product.

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Marge Donoghue, RN, BS | Review Coordinator
Home town: Cabery, IL 
Years with CIMRO: 12 
Schools attended: Parkland College; American University, Washington, DC; University of Illinois at Urbana-Champaign 

In addition to handling reports, I choose the non-IRO cases for PR monitoring. I also edit, compile and send reviewer monitoring letters written by Medical Director Dr. Audra Thomas. I compile the “Reviewer Rounds” collection of interesting cases that is sent to PRs twice a year.

A former newspaper reporter and editor, I read/edit various documents for CIMRO. I also ensure guidelines regarding destruction of reports and records are followed. I handle the sending, receiving and reporting of new clients’ responses on our satisfaction surveys. Check elsewhere in this newsletter for comments from folks who appreciate what you do.  
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My greatest job satisfaction comes from helping improve patient care and safety at our client facilities and promoting education – for the clients, providers under review, and our reviewers. Working at CIMRO also has taught me a great deal about nursing practice. I will never look at documentation, teamwork, communication, and clinical decision making the same again. 

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Dustin Kerchner | Corporate Support Assistant & Review Program Assistant 
Home town: Dalzell, IL 
Years with CIMRO: 12 years 
Schools attended: Parkland College 

​I assist with the medical record intake process. Additionally, my duties include providing information technology and accounting department support.  

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Cindy Scopel, RN | Project Manager/Compliance Manager 
Hometown: Hoopeston, IL 
Years with CIMRO: 9 
Schools attended: Danville Area Community College, Parkland College  

As the project manager, my duty is to oversee the review process. The process begins with a request for review and ends when the report has been returned to our client. The same is true for our external peer review work with state insurance departments. I also work with new clients, providing information regarding the peer-review process, pricing, and the final product.  I am also responsible for preparing for and participating in the URAC accreditation process.
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I enjoy the fact that I can continue to learn about the ever-changing world of medicine. I truly enjoy working with our clients and the physician reviewers, realizing that all of us are looking for better outcomes for patients.​

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Rita Taylor, RN, BSN, MS | Assistant Project Manager 
Home towns: Warren and Fostoria, OH 
Years with CIMRO: 5.5 
Schools attended: Saint Mary’s College, Notre Dame, IN; Eastern Illinois University; University of Illinois at Chicago  
 
​In addition to handling reports, I perform a variety of other tasks, including but not limited to: Helping set new clients up and going over the review process with them; reviewing invoices that are sent to the clients once reviews are complete; and, more recently, working with IT to get our review process into a streamlined database.
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 I enjoy the fact that every day can be a different combination of cases and various other projects, each with its own unique challenges and solutions.

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