CIMRO
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Customer Service

Customer Service/Satisfaction

CIMRO values the relationships we establish with each of our clients. That relationship begins with prompt response to the first inquiry, be it by phone or email. We respond to inquiries in a timely manner and seek to understand the client’s unique circumstances and needs.

Throughout the peer review process CIMRO staff follow-up to ensure that our customers' expectations are met. This begins by seeking clarification if our client’s review request is unclear. The ability to realize that something may be ambiguous comes with our extensive experience in working with a diverse group of clients. Our staff strives to make the independent peer review process as easy and straightforward as possible, and we excel in our contacts with clients.
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We have consistently achieved outstanding levels of customer satisfaction as demonstrated by surveys of new clients and our annual surveys of existing clients. When clients were asked to rate their overall satisfaction with CIMRO’s independent peer review services, results were 4.9 on a 5-point Likert scale.

Address

CIMRO
2902 Crossing Court
​ Suite C

Champaign, IL 61822

Phone & Email

Tel 1-217-352-1060
Toll free 1-800-635-9407
Fax 1-217-352-1182
​[email protected] 

About

About Us
Careers
​Leadership
​Privacy Policy

Our Services

Independent Peer Review
Department of Insurance

Popular Pages

Contact Us
Careers
Peer Reviewer Portal
​Peer Review Services
  • Home
  • Peer Review Services
    • Why Outsource?
    • Review Types
    • Peer Review Process
    • Peer Review Panel
    • Pricing
    • Department of Insurance
  • Why Choose CIMRO?
    • Our Physicians
    • Secure e-Messaging
    • Quality
    • Customer Service
    • Testimonials
    • Experience
    • Value
    • Integrity
  • About Us
    • Leadership
  • Careers
  • Contact Us
  • News
  • Peer Review Portal
    • Resources for Reviewers